Returns & Exchanges
Returns
We’re pretty stringent with our quality control, but occasionally something might slip through the cracks. If you notice manufacturing/ workmanship errors on your newly purchased product, we will undertake to repair it for you. If repairs are not possible, a replacement will be provided. You can request for repairs/ replacement of your product within 5 days of receiving it.
Brass is a natural material and has natural characteristics including scratches or marks, making each piece unique. Natural grain and colour variations in metal cannot be considered manufacturing and workmanship errors; in fact these prove that the metal is authentic.
Please note that:
- Studio Made can repair/replace a product only if there are problems with coating, Colour or markings.
- Studio Made cannot replace products damaged by neglect or mishandling, including exposure to moisture and stains.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including all tags and dust bags, and it must be the same product that you purchased from our website.
- If you have purchased a Studiomade product from another online or physical retail store, the returns policy for those purchases are subject to the terms and conditions of the store from which it was purchased.
- For any returns, please contact us at support.studiomade@gmail.com or please call/whatsapp (+91) 95855 25096
- Our customer helpline number will be open between 10.00 AM to 6.00 PM Indian Standard Time, Monday to Friday; except on national holidays.
All returns need to be shipped to:
Studio Made,37, 2nd St, Alagiri Nagar, Vadapalani, Chennai, Tamil Nadu 600026 INDIA
Exchanges:
At Studiomade we do not presently offer an exchange policy.
